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As a service advisor, you’ll be the bridge between the client and the mechanic, and that means effectively helping clients understand what kind of work needs to be done on their vehicle. A work order—sometimes called an auto repair invoice—is…

After travelling through a period of financial uncertainty, Volvo has come through the other side of the tunnel and is now looking to impress the next generation. The Swedish manufacturer still aims to be a benchmark for reliability, but also…

It’s a common occurrence in gas stations: the pump nozzle is extracted from the vehicle and a few errant drops fall onto the paintwork. It’s easy for a busy driver to ignore this and get on with their day, but…

Prior to the 1990s, the process of starting a car on a cold morning would have likely involved a manual choke. The choke, a small valve located in the engine’s carburetor, plays a key role in limiting the air intake…

Have you ever wondered who holds the responsibility for maintaining customer satisfaction with an automotive shop or the service department of a dealership? That role falls to auto service managers. In addition to keeping clientele happy, this position holds a…

Spring time in Canada can often mean floods. Rivers swollen with melt water and strong spring tides can often pose threats to communities. Should a car become immobilized or abandoned in water, an owner must consider their options when they…

It’s no secret that most cars plummet in value as soon as they start to be driven. For buyers hoping to get the best deals on quality vehicles, then, there’s nothing quite as compelling as a used car that’s in…