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How Service Advisor Training Prepares You For Successful Customer Service

September 15, 2022

Technical skills aren’t the only necessary competencies for the success of an auto shop. In order to ensure client satisfaction and loyalty, customer service should be a chief concern. If you’re considering a customer-facing position like a Service Advisor within an auto shop, you’ll want to know what excellent customer service looks like and what

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Service Advisor Career: A Day in the Life

September 1, 2022

In an auto shop, service advisors are the go-between for technicians and customers. They are responsible for advising customers on the right services for their vehicle and using their expertise to answer customers’ questions. They need to have a sharp eye and diagnose problems with a customer’s vehicle accurately in order to communicate it to

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3 Qualities to Build for Success in a Service Advisor Career

July 14, 2022

If you’re considering a career as a service advisor, you’ll be a valuable member of a team in any dealership or automotive garage. Service advisors work closely with customers who enter the shop seeking a parts replacement, a specific repair, or who have general questions or concerns about their vehicle. They’ll listen closely to the

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3 Ways Good Communication Skills Can Enhance Your Service Advisor Career

May 26, 2022

As an aspiring automotive service advisor, good communication skills will go a long way. Good communication enhances the success of service advisors in many ways, enabling them to provide high quality customer service, avoid misunderstandings, and ensure a smooth and efficient servicing process. Typically employed within car dealerships, service advisors are responsible for greeting customers

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4 Skills You’ll Need to Begin a Parts Clerk Career After Service Advisor Training

May 5, 2022

If you’re interested in using your automotive knowledge to help customers, a career as an Automotive Parts Clerk (also known as an Automotive Parts Salesperson) could be right for you. Parts salespeople work within dealerships, parts replacement shops and similar businesses, helping customers to identify the right automotive parts and components for their needs and

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Are You Interested in Service Advisor Training? 3 Reasons to Pursue a Parts Specialist Career

March 24, 2022

If you’re aspiring to find a career in the automotive industry that will not only be rewarding but will lead to success, then consider becoming a parts specialist. As an automotive parts specialist, you’ll have the opportunity to showcase your skills and expertise in a variety of settings, in addition to the satisfaction of knowing

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What an Automotive Service Advisor Considers During a Simple Car Safety Check

July 12, 2018

Professional auto service advisors know the importance of regular vehicle maintenance and inspections, especially when it comes to keeping drivers safe. Auto service advisors perform safety checks as part of regular vehicle inspections to make sure those things—such as head and tail lights, windshield wipers, and horns—are all in perfect working order. Knowing how to

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How Grads of Auto Service Advisor College Can Build Trust With Their Clients

June 7, 2018

When clients bring in their vehicles to a repair shop or garage, they’re already full of questions, concerns, and hesitation. In fact, 86 per cent of clients bringing in their cars feel they are being charged too much for parts and repairs, while 70 per cent are concerned that they might be overcharged before even

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4 Things to Know About Work Orders When You Become a Service Advisor

May 3, 2018

As a service advisor, you’ll be the bridge between the client and the mechanic, and that means effectively helping clients understand what kind of work needs to be done on their vehicle. A work order—sometimes called an auto repair invoice—is a document that can help keep track of a repair, which will often be broken

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Career Opportunities After Service Advisor Training: What It’s Like Working as a Service Manager

April 5, 2018

Have you ever wondered who holds the responsibility for maintaining customer satisfaction with an automotive shop or the service department of a dealership? That role falls to auto service managers. In addition to keeping clientele happy, this position holds a number of key managerial responsibilities. These include, for example, managing a marketing plan, a budget,

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