As a service advisor, you’ll be the bridge between the client and the mechanic, and that means effectively helping clients understand what kind of work needs to be done on their vehicle. A work order—sometimes called an auto repair invoice—is a document that can help keep track of a repair, which will often be broken
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Have you ever wondered who holds the responsibility for maintaining customer satisfaction with an automotive shop or the service department of a dealership? That role falls to auto service managers. In addition to keeping clientele happy, this position holds a number of key managerial responsibilities. These include, for example, managing a marketing plan, a budget,
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It’s no secret that most cars plummet in value as soon as they start to be driven. For buyers hoping to get the best deals on quality vehicles, then, there’s nothing quite as compelling as a used car that’s in good shape. The problem, though, is that even if a car looks good on the
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