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What an Automotive Service Advisor Considers During a Simple Car Safety Check

July 12, 2018

Professional auto service advisors know the importance of regular vehicle maintenance and inspections, especially when it comes to keeping drivers safe. Auto service advisors perform safety checks as part of regular vehicle inspections to make sure those things—such as head and tail lights, windshield wipers, and horns—are all in perfect working order. Knowing how to

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How to Spot Signs of Water Damage in Vehicles During Service Advisor Jobs

June 28, 2018

Cracked panels and broken components are easily spotted on a vehicle, but there are many other problems which are more difficult to diagnose. Water can seep into any part of a vehicle, and it’s a nuisance which should be eradicated as quickly as possible. Floods or exposure to heavy rainfall can pose big risks like

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How Grads of Auto Service Advisor College Can Build Trust With Their Clients

June 7, 2018

When clients bring in their vehicles to a repair shop or garage, they’re already full of questions, concerns, and hesitation. In fact, 86 per cent of clients bringing in their cars feel they are being charged too much for parts and repairs, while 70 per cent are concerned that they might be overcharged before even

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Upselling Auto Repair Services: What Automotive Service Advisors Need to Know

September 7, 2017

Some auto professionals live by the idea that if you don’t ask, you don’t get, and aren’t afraid to encourage customers to purchase additional services. Others, though, might feel nervous about upselling services and shy away from offering customers additional repairs. It’s possible, however, for an automotive service professional to approach upselling in a way

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What Students in Auto Training Schools Should Know About the Future of Diesel

May 25, 2017

Diesel is often associated with smelly and loud vehicles, but that perception is largely inaccurate. While most large and loud commercial vehicles are diesels, many of the diesel passenger vehicles on the road today are quiet and discreet, and can’t easily be distinguished from their gas counterparts. With the recent Volkswagen emissions scandal, diesel vehicles

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How Grads With Service Advisor Training Can Simplify Car Jargon for Customers

December 1, 2016

Not everyone grasps car terminology easily, and so it sometimes happens that customers walk away from a conversation with their service advisor feeling confused about what exactly is wrong with, or is happening to, their car. As a future automotive professional, you can employ a few tricks when communicating with car owners about what needs

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A History of the Honda Civic for the Automotive Service Advisor

October 20, 2016

Since its debut in 1973, the Civic has developed and changed, but has managed to become Canada’s best-selling car for 18 consecutive years. This type of success doesn’t come easily; Honda’s team has innovated and reworked the car many times over with each new generation. As one of the most popular cars in Canada, it’s

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How Are Car Repairs Priced? 3 Things Students in Service Advisor Training Should Know

September 15, 2016

When a car needs to be repaired, usually the first feeling the owner of the vehicle experiences is anxiety. This anxiety has multiple compounding factors. For one, a car in need of repairs is likely not one that is especially safe to drive at that moment. Secondly, car repairs can get very expensive very quickly.

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How Canada’s ‘Sun Country Highway’ May Impact Future Service Advisors & Their Clients

July 21, 2016

Did you know that the Trans Canada Highway is now fully electric vehicle (EV)-friendly? The 80,030 km route, which runs from British Columbia to Newfoundland, taking in all ten provinces, now has enough charging stations for an electric vehicle to travel all the way across the country, making it officially the longest green highway in

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Garage Jargon: 4 Automotive Terms Every Service Advisor Training Student Should Know

June 16, 2016

Automotive service advisors act as a bridge between technically oriented mechanics and customers within an automotive service capacity. Acting as a liaison between these two parties, automotive service advisors need to be able to ‘translate’ the technical automotive repair jargon of mechanics into terms that are easy to understand for customers. There is no mechanic

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