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Career Opportunities After Service Advisor Training: What It’s Like Working as a Service Manager

Published on April 5, 2018 by in Blog, CATI

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Have you ever wondered who holds the responsibility for maintaining customer satisfaction with an automotive shop or the service department of a dealership? That role falls to auto service managers. In addition to keeping clientele happy, this position holds a number of key managerial responsibilities. These include, for example, managing a marketing plan, a budget, and staff. Overall, professionals who hold this important post are responsible for building an auto establishment’s revenue.

Becoming an automotive service manager can be the next step up for experienced auto service advisors. If you are interested in entering the world of automotive servicing and curious about what your possible career progression could entail, then keep reading!

Service Managers Utilize Communication Skills to Build Customer Satisfaction

Auto service managers serve as the face of the auto repair shop or service department of the dealership at which they work. Since they represent their establishment to their clientele, they need to have impeccable communication and customer service skills. These entail, for example, being able to understand customer needs, translate sometimes complex auto jargon to them in an understandable manner, and solve any potential areas of concern that may arise.

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Auto service managers represent the main point of communication for a repair shop’s clientele

Aspiring auto service managers can gain these skills in service advisor training. Since service advisors also frequently communicate with customers under the supervision of a manager, they have ample opportunity to hone these abilities to perfection prior to advancing in their careers.

Service Advisor Training Benefits Managers in Their Inspection Duties

Service managers also rely on their top diagnostic skills, which they need to assess work done by technicians as well as identify service requirements on vehicles. These tasks fall under their inspection duties.

Because service managers are responsible for keeping customers happy, inspections are of prime importance. These entail examining cars before and after repairs to make sure the faults they were brought in with are completely repaired.

Examining vehicles also entails identifying any other possible servicing opportunities that could be suggested to the customer. Clients therefore enjoy being fully informed about the state of their vehicles, and service managers may thus potentially bring in further revenue.

The Long-Term Responsibility of Service Managers Is to Build Revenue

Professionals who become a service advisor know that the long-term aim of service managers is to increase the revenue of the establishment where they work. Aside from maintaining positive customer relations and holding completed work to a certain standard of quality, this also includes strategic planning in the areas of marketing, budgeting, and personnel management.

Auto service managers will usually develop, co-develop, or be given an annual operating budget. According to this budget, they commonly need to plan their major yearly activities from procurement and outreach to staff training.

Not only are service managers responsible for making sure the shop has all it needs to operate in terms of staff and equipment, they also work hard to improve those operating standards by looking into potentially better equipment and additional professional development for their staff. Sometimes to do this they may even attend trade events to learn about the latest trends and developments in the industry.

All of these efforts are done with the aim of bringing in more clients and turning them into long-term customers. Car owners who are presented with high quality repair services make for satisfied customers, and that makes for successful auto service managers.

Are you looking into automotive schools?

Contact CATI to find out about our training options!

 
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