Automotive Service Operations Specialist Training in Toronto

Service Operations (or Fixed Operations) specialists hold managerial positions in both the automotive and transportation industries. They supervise staff, and oversee collision estimation, parts and servicing. They also serve as a link between customers and automotive service staff.

ATC’s Automotive Service Operations Specialist Training Program in Toronto

Automotive Training Center (ATC) offers a comprehensive training program that prepares students for service operations specialist careers in Toronto. The program encompasses a range of courses to provide students with the parts and servicing, collision estimation, computer software, and customer service knowledge they need to assume a leadership role. Topics include:

Introduction to the Automotive Industry and Employment Skills
Service Facility and the Service Consultant
Communications: Customer Relations
Internal Communication, Relations and Supervision
Communication: Customer Delivery and Follow Up
Introduction to Automotive Parts Management
Product knowledge: Automotive Systems
Parts Management Procedures
Marketing and Selling in the Parts Department
Parts Pricing and Service Charges
Computerized Parts Management
The Manager’s Position
Material damage procedures
Vehicle construction
Damage analysis
Estimating principles
Mitchell flat rate estimating
Basic paint estimating
Review of body shop operations
Preparing estimates
Introduction to automated estimating
Advanced material damage procedures and vehicle construction
Introduction to ADP Pen Pro and ADP Pen Pro estimating

Courses are delivered in both the classroom and auto shops of ATC’s state-of-the-art facility, which is conveniently located in the heart of Etobicoke, on Norseman near Islington.

Dispatcher Job Description and Projected Demand in Toronto, ON

Graduates of ATC’s service operations specialist program in Toronto are fully equipped to take on a supervisory role in:

Auto body shops
Garages
New or pre-owned vehicle dealerships
Parts stores
Custom aftermarket stores
Fleet transportation companies
Auto makers

Typical duties of the service operations specialist include:

Inspecting vehicles with mechanical testing devices to determine the amount of structural, body, mechanical or interior damage
Talking to customers about their vehicle’s operation and performing visual inspections
Calculating cost of labor and parts to fix or replace each affected item and estimating the salvage value of the total vehicle loss
Analyzing repair cost estimates
Communicating with collision repair manager or foreman
Reviewing cost effectiveness of repair versus replacement
Determining fees associated with repainting
Determining feasibility of repair versus pre-accident value
Preparing work orders
Staff supervision

In Canada, auto service managers earn an average income of $58,607 per year. Because Canada is enjoying record auto sales, demand for highly trained service operations specialists in Toronto is expected to hold steady over the next few years.

Now is the perfect time to launch your automotive service operations specialist career! Enroll at ATC Toronto today!

Careers for the automotive and Transportation Industries

Automotive Service Operations Specialist Training in Toronto

ATC’s Automotive Service Operations Specialist Training Program in Toronto

Dispatcher Job Description and Projected Demand in Toronto, ON

Why Choose Cati.ca?

Here are 4 reasons to choose Cati.ca

Smaller classes for better learning outcomes

Flexible schedule: study while you work

Professional real world, industry experienced instructors

Intense hands-on training so you can master your skill set

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