Automotive Service Operations (or Fixed Operations) specialists are supervisors in both the automotive and transportation industries. They are responsible for overseeing collision estimation, parts and servicing, and function as a vital link between customers and automotive service staff.
Study Automotive Service Operations Specialist Training at ATC Surrey
Automotive Training Center (ATC) offers a comprehensive automotive service education program that fully prepares graduates for managerial automotive service positions in Surrey. Located right by downtown, ATC’s service operations specialist training covers a broad range of topics, including:
Introduction to the Automotive Industry and Employment Skills
Service Facility and the Service Consultant
Communications: Customer Relations
Internal Communication, Relations and Supervision
Communication: Customer Delivery and Follow Up
Introduction to Automotive Parts Management
Product knowledge: Automotive Systems
Parts Management Procedures
Marketing and Selling in the Parts Department
Parts Pricing and Service Charges
Computerized Parts Management
The Manager’s Position
Material damage procedures
Vehicle construction
Damage analysis
Estimating principles
Mitchell flat rate estimating
Basic paint estimating
Review of body shop operations
Preparing estimates
Introduction to automated estimating
Advanced material damage procedures and vehicle construction
Introduction to ADP Pen Pro and ADP Pen Pro estimating
Courses are taught by expert instructors with a combination of classroom and hands-on training in ATC Surrey’s cutting-edge facility.
Job Description and Projected Demand for Service Operations Specialists in Surrey
Demand for trained operations specialists in the automotive industry is expected to increase steadily over the next few years as a result of a rapidly retiring workforce, and Canada’s increase in vehicle sales.
Graduates of ATC’s service operations specialist program can expect to find employment in Surrey in the following areas:
Auto body shops
Garages
New or pre-owned vehicle dealerships
Parts stores
Custom aftermarket stores
Fleet transportation companies
Auto makers
The average salary for automotive service managers in Canada is $58,607 per year. In this busy role, service managers find themselves performing a wide variety of tasks, such as:
Inspecting vehicles with mechanical testing devices to determine the amount of structural, body, mechanical or interior damage
Talking to customers about their vehicle’s operation and performing visual inspections
Calculating cost of labor and parts to fix or replace each affected item and estimating the salvage value of the total vehicle loss
Analyzing repair cost estimates
Communicating with the collision repair manager or foreman
Reviewing cost effectiveness of repair versus replacement
Determining fees associated with repainting
Determining feasibility of repair versus pre-accident value
Preparing work orders
Staff supervision
Why wait any longer? Get your automotive service operations specialist career started today by enrolling at ATC Surrey!
Why Choose Cati.ca?
Here are 4 reasons to choose Cati.ca
Smaller classes for better learning outcomes
Flexible schedule: study while you work
Professional real world, industry experienced instructors
Intense hands-on training so you can master your skill set
Start your new career!
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