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Upselling Auto Repair Services: What Automotive Service Advisors Need to Know

September 7, 2017

Some auto professionals live by the idea that if you don’t ask, you don’t get, and aren’t afraid to encourage customers to purchase additional services. Others, though, might feel nervous about upselling services and shy away from offering customers additional repairs. It’s possible, however, for an automotive service professional to approach upselling in a way

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How Service Advisors Can Increase Customer Loyalty

June 8, 2017

When it comes to your customers, loyalty is everything. While the numbers out there vary, the vast majority of professionals agree that obtaining a new customer is much more expensive than keeping a previous one, and previous customers are much more likely to purchase from you than a new customer. As a result, making an

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4 of the World’s Top Auto Shows for Students in Mechanic Training Schools

March 9, 2017

Auto shows are huge events in the automotive industry. Like the Oscars are to movies and the Stanley Cup Playoffs are to hockey fans, auto shows are the industry’s opportunity to pull out all the stops. Whether you’re able to physically attend or not, the weeks following the world’s biggest shows are filled with buzz

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3 Ways Service Writers Can Manage the Stress of a Busy Auto Shop

February 23, 2017

Service writers are the essential link between the automotive shop and the customer. They are responsible for greeting customers, assessing problems, and suggesting solutions. Without a high performing service writer, an auto shop can quickly become chaotic and service will grind to a halt. Therefore, it’s extremely important for service writers to be able to

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How Grads With Service Advisor Training Can Simplify Car Jargon for Customers

December 1, 2016

Not everyone grasps car terminology easily, and so it sometimes happens that customers walk away from a conversation with their service advisor feeling confused about what exactly is wrong with, or is happening to, their car. As a future automotive professional, you can employ a few tricks when communicating with car owners about what needs

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Could Service Advisors Encounter Fewer Mid-Size Sedans During Their Careers?

November 10, 2016

The mid-sized sedan has been a family staple for years. Popular for its functionality, price, and fuel economy, it was a no-brainer vehicle choice for many families. The mid-sized sedan market seemed untouchable for a very long time, and it was accepted as a key option among vehicle offerings. However, over the past several years

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A History of the Honda Civic for the Automotive Service Advisor

October 20, 2016

Since its debut in 1973, the Civic has developed and changed, but has managed to become Canada’s best-selling car for 18 consecutive years. This type of success doesn’t come easily; Honda’s team has innovated and reworked the car many times over with each new generation. As one of the most popular cars in Canada, it’s

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How Are Car Repairs Priced? 3 Things Students in Service Advisor Training Should Know

September 15, 2016

When a car needs to be repaired, usually the first feeling the owner of the vehicle experiences is anxiety. This anxiety has multiple compounding factors. For one, a car in need of repairs is likely not one that is especially safe to drive at that moment. Secondly, car repairs can get very expensive very quickly.

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How Canada’s ‘Sun Country Highway’ May Impact Future Service Advisors & Their Clients

July 21, 2016

Did you know that the Trans Canada Highway is now fully electric vehicle (EV)-friendly? The 80,030 km route, which runs from British Columbia to Newfoundland, taking in all ten provinces, now has enough charging stations for an electric vehicle to travel all the way across the country, making it officially the longest green highway in

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Garage Jargon: 4 Automotive Terms Every Service Advisor Training Student Should Know

June 16, 2016

Automotive service advisors act as a bridge between technically oriented mechanics and customers within an automotive service capacity. Acting as a liaison between these two parties, automotive service advisors need to be able to ‘translate’ the technical automotive repair jargon of mechanics into terms that are easy to understand for customers. There is no mechanic

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