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How Service Advisors Can Increase Customer Loyalty

June 8, 2017

When it comes to your customers, loyalty is everything. While the numbers out there vary, the vast majority of professionals agree that obtaining a new customer is much more expensive than keeping a previous one, and previous customers are much more likely to purchase from you than a new customer. As a result, making an

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4 of the World’s Top Auto Shows for Students in Mechanic Training Schools

March 9, 2017

Auto shows are huge events in the automotive industry. Like the Oscars are to movies and the Stanley Cup Playoffs are to hockey fans, auto shows are the industry’s opportunity to pull out all the stops. Whether you’re able to physically attend or not, the weeks following the world’s biggest shows are filled with buzz

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3 Ways Service Writers Can Manage the Stress of a Busy Auto Shop

February 23, 2017

Service writers are the essential link between the automotive shop and the customer. They are responsible for greeting customers, assessing problems, and suggesting solutions. Without a high performing service writer, an auto shop can quickly become chaotic and service will grind to a halt. Therefore, it’s extremely important for service writers to be able to

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2017 Auto Industry Trends for Automotive Service Technicians to Look Out For

January 12, 2017

With each new year comes new trends, new technology, and exciting new innovations in the automotive industry. For example, 2016 saw the rise of Wi-Fi and connectivity services in cars, as well as a spike in sales across North America. In 2017, auto industry students and professionals everywhere can look forward to seeing even more

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Curious Auto Recalls of 2015: An Automotive Service Technician’s Guide

January 14, 2016

For auto service advisors, particularly those working for in-house maintenance facilities at dealerships, recalls are an important part of the job. As the first point of contact with customers, service advisors need to inform them clearly about why their car is being recalled, advise on precautions they need to take, and address concerns they might

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Top 4 Skills of a Good Automotive Service Technician

July 30, 2015

When your car breaks down on the way to work, you rely on an automotive service technician to diagnose and repair the problem as quickly as possible. Having a broken car is a major inconvenience, and so is having to bring it into a garage to be repaired. That’s why garages only hire the most

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Samsung Invents Revolutionary Video Safety Technology for Trucks

July 2, 2015

New technology is changing the way we drive. From big developments like self-driving cars, to smaller innovations in fuel efficiency and Bluetooth audio technology – cars and the technology in them are changing all the time. One new development in particular has been capturing quite a bit of media attention lately. The slogan for the

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