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What Students in Auto Training Schools Should Know About the Future of Diesel

May 25, 2017

Diesel is often associated with smelly and loud vehicles, but that perception is largely inaccurate. While most large and loud commercial vehicles are diesels, many of the diesel passenger vehicles on the road today are quiet and discreet, and can’t easily be distinguished from their gas counterparts. With the recent Volkswagen emissions scandal, diesel vehicles

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How Grads With Service Advisor Training Can Simplify Car Jargon for Customers

December 1, 2016

Not everyone grasps car terminology easily, and so it sometimes happens that customers walk away from a conversation with their service advisor feeling confused about what exactly is wrong with, or is happening to, their car. As a future automotive professional, you can employ a few tricks when communicating with car owners about what needs

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A History of the Honda Civic for the Automotive Service Advisor

October 20, 2016

Since its debut in 1973, the Civic has developed and changed, but has managed to become Canada’s best-selling car for 18 consecutive years. This type of success doesn’t come easily; Honda’s team has innovated and reworked the car many times over with each new generation. As one of the most popular cars in Canada, it’s

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How Are Car Repairs Priced? 3 Things Students in Service Advisor Training Should Know

September 15, 2016

When a car needs to be repaired, usually the first feeling the owner of the vehicle experiences is anxiety. This anxiety has multiple compounding factors. For one, a car in need of repairs is likely not one that is especially safe to drive at that moment. Secondly, car repairs can get very expensive very quickly.

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How Canada’s ‘Sun Country Highway’ May Impact Future Service Advisors & Their Clients

July 21, 2016

Did you know that the Trans Canada Highway is now fully electric vehicle (EV)-friendly? The 80,030 km route, which runs from British Columbia to Newfoundland, taking in all ten provinces, now has enough charging stations for an electric vehicle to travel all the way across the country, making it officially the longest green highway in

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Garage Jargon: 4 Automotive Terms Every Service Advisor Training Student Should Know

June 16, 2016

Automotive service advisors act as a bridge between technically oriented mechanics and customers within an automotive service capacity. Acting as a liaison between these two parties, automotive service advisors need to be able to ‘translate’ the technical automotive repair jargon of mechanics into terms that are easy to understand for customers. There is no mechanic

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Understanding Estimates: A Basic Guide for Automotive Service Advisor Students

May 26, 2016

Preparing vehicle estimates is a big part of an auto service advisor’s job, and being able to break down the charges in terms that a customer can understand can be crucial to building trust and ensuring repeat business. While the layout of estimates varies, they all contain the same basic information. An estimate will always

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Curious Auto Recalls of 2015: An Automotive Service Technician’s Guide

January 14, 2016

For auto service advisors, particularly those working for in-house maintenance facilities at dealerships, recalls are an important part of the job. As the first point of contact with customers, service advisors need to inform them clearly about why their car is being recalled, advise on precautions they need to take, and address concerns they might

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Above & Beyond: How a Good Automotive Service Advisor Becomes Great

December 10, 2015

Today’s top automotive professionals know it takes more than just technical handiwork to build a successful garage. It’s all about making real connections with every client who walks through the door, offering truly meaningful assistance, and helping members of their communities extend the lives of their vehicles. Developing these skills makes business sense and business’

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Boost Your Automotive Service Advisor Career With These 3 Tips!

October 29, 2015

If you decide to become an automotive service advisor, you will have access to a wide range of job opportunities. For example, you might find work in an independent garage, or perhaps even a prominent car dealership. Wherever you decide to work, your role will ensure that you are the first point of contact for

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