CATI Service Writer Career Training

Our Advanced Automotive Service Advisor Program prepares the student in 17 weeks to enter into a complex position of a Professional Service Writer or Parts Specialist.

Through industry partnerships, CATI provides students with training on computer systems used in the automotive industry.

Software used by Service Writers

As a student in the Advanced Automotive Service Advisor program, you will spend approximately 50% of your time learning the nuts and bolts of current industry software applications, including:

Reynolds & Reynolds® – A dealership system used for service and parts pricing, parts inventory cataloguing, service writing and customer management.

Automotive Business Management Systems (ABMS) - the standard software package used in most small dealerships and repair facilities.

Snap-On Shop Key - the industry standard estimating tool with parts look-up and labour estimating guides.

International Parts Corporation (IPC) - one of the most widely used electronic parts catalogues, IPC lets you locate parts throughout the world.

Each student will have their own computer.

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Learn on the job

CATI is pleased to offer a Workplace Experience program designed to complement your classroom training, giving you the opportunity to gain hands-on experience in your chosen field. Workplace Experience is an excellent way to make contacts, develop relationships and build a professional image within the industry. During your 8-week unpaid workplace experience, you’ll learn more about yourself, your capabilities, and have the chance to showcase your skills and qualifications. In fact, CATI's Workplace Experience students are recognized as some of the best in the industry, and many placements have led to permanent employment.

Workplace Experience is available for qualifying students only, and is not a part of the diploma program.

This program is offered at both the Cambridge Campus and the Mississauga Campus.

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CATI does not guarantee employment.