Most transportation companies are constantly looking for ways to be more efficient. Efficiency in the industry doesn’t only mean getting the goods to the customer quickly, it can also mean saving money, and having a team of workers who know how to make the best use of their time while on the job.
In any field, it’s the people who work to get better at what they do who have the most success in their careers. For dispatchers, improving in different areas of the job doesn’t require much effort, and the rewards can include a deeper sense of fulfillment, job recognition, and more.
If you’re thinking about pursuing dispatching training, read on for a few career-boosting tips that can help you be more efficient on the job, and become a valuable part of any company’s workforce.
Dispatching Training Teaches Student to Maintain a Professional Attitude
Providing quality customer service doesn’t only mean taking care of customer requests, it also has a lot to do with your attitude when speaking with clients over the phone. You may be able to make changes that will get their freight to them a little quicker, but if customers feel that a dispatcher was not being polite or wasn’t listening when they spoke, they won’t feel satisfied.
One effective technique for ensuring excellent communication is to try smiling before answering the phone. This creates a subtle change in the tone of your voice, the language you use, your behavior, and your ability to block out distractions. In addition, it enables you to approach the conversation with more enthusiasm.
This technique, combined with your truck dispatcher training, will help you to provide the kind of service that both customers and transportation hiring managers are looking for.
Truck Dispatcher Training Ensures Students Build Solid Relationships with Drivers
One thing that’s crucial to the level of service a transport company offers is the relationship between its dispatchers and drivers. Dispatchers support drivers by logging their hours, prioritizing loads, reporting weather and road conditions, and various other tasks that you’ll learn during a truck dispatch course.
While on the road, a driver needs to be spoken to in a manner that’s respectful and that doesn’t use up too much airtime. Dispatchers learn to speak to drivers in a clear tone (truck cabs aren’t very quiet) and relay important information calmly whether they are just checking in or handling an emergency.
Dispatching Training Teaches Student to be Prepared for Difficult Situations
One thing to consider when entering a dispatching career is all of the factors that go into getting freight from point A to point B. Driver availability, weather, truck repairs, and customer logistics are just a few of the factors that come into play. When things go wrong, it’s important that dispatchers become resourceful and find solutions, as well as make sure the customer knows they’re working on it.
If a customer calls you in a panic because their order is late, it won’t help the situation to panic right along with them. If you have an answer, explain it to the customer step-by-step after hearing them out. If you don’t have an immediate solution to the problem, the best thing you can do is reassure them by letting them know you’re on the case. Establishing trust with your customers is what guarantees a lasting relationship, and some of the best times to build trust are when times get tough.
Are you interested in pursuing dispatching training?
Visit CATI for more info on our dispatcher program or to speak with an experienced advisor.
