careers for the automotive and transportation industries

Automotive Service Operations Specialist
Training in Toronto

automotive-service-advisor

Service Operations (or Fixed Operations) specialists hold managerial positions in both the automotive and transportation industries. They supervise staff, and oversee collision estimation, parts and servicing. They also serve as a link between customers and automotive service staff.

ATC’s Automotive Service Operations Specialist Training Program in Toronto

Automotive Training Center (ATC) offers a comprehensive training program that prepares students for service operations specialist careers in Toronto. The program encompasses a range of courses to provide students with the parts and servicing, collision estimation, computer software, and customer service knowledge they need to assume a leadership role. Topics include:

  • Introduction to the Automotive Industry and Employment Skills
  • Service Facility and the Service Consultant
  • Communications: Customer Relations
  • Internal Communication, Relations and Supervision
  • Communication: Customer Delivery and Follow Up
  • Introduction to Automotive Parts Management
  • Product knowledge: Automotive Systems
  • Parts Management Procedures
  • Marketing and Selling in the Parts Department
  • Parts Pricing and Service Charges
  • Computerized Parts Management
  • The Manager’s Position
  • Material damage procedures
  • Vehicle construction
  • Damage analysis
  • Estimating principles
  • Mitchell flat rate estimating
  • Basic paint estimating
  • Review of body shop operations
  • Preparing estimates
  • Introduction to automated estimating
  • Advanced material damage procedures and vehicle construction
  • Introduction to ADP Pen Pro and ADP Pen Pro estimating

Courses are delivered in both the classroom and auto shops of ATC’s state-of-the-art facility, which is conveniently located in the heart of Etobicoke, on Norseman near Islington.

Job Description and Projected Demand for Service Operations Specialists in Toronto

Graduates of ATC’s service operations specialist program in Toronto are fully equipped to take on a supervisory role in:

  • Auto body shops
  • Garages
  • New or pre-owned vehicle dealerships
  • Parts stores
  • Custom aftermarket stores
  • Fleet transportation companies
  • Auto makers

Typical duties of the service operations specialist include:

  • Inspecting vehicles with mechanical testing devices to determine the amount of structural, body, mechanical or interior damage
  • Talking to  customers about their vehicle’s operation and performing visual inspections
  • Calculating cost of labor and parts to fix or replace each affected item and estimating the salvage value of the total vehicle loss
  • Analyzing repair cost estimates
  • Communicating with collision repair manager or foreman
  • Reviewing cost effectiveness of repair versus replacement
  • Determining fees associated with repainting
  • Determining feasibility of repair versus pre-accident value
  • Preparing work orders
  • Staff supervision

In Canada, auto service managers earn an average income of $58,607 per year. Because Canada is enjoying record auto sales, demand for highly trained service operations specialists in Toronto is expected to hold steady over the next few years.

Now is the perfect time to launch your automotive service operations specialist career! Enroll at ATC Toronto today!