careers for the automotive and transportation industries

Automotive Service Operations Specialist
Training in Surrey

automotive-service-advisor

Automotive Service Operations (or Fixed Operations) specialists are supervisors in both the automotive and transportation industries. They are responsible for overseeing collision estimation, parts and servicing, and function as a vital link between customers and automotive service staff.

Study Automotive Service Operations Specialist Training at ATC Surrey

Automotive Training Center (ATC) offers a comprehensive automotive service education program that fully prepares graduates for managerial automotive service positions in Surrey. Located right by downtown, ATC’s service operations specialist training covers a broad range of topics, including:

  • Introduction to the Automotive Industry and Employment Skills
  • Service Facility and the Service Consultant
  • Communications: Customer Relations
  • Internal Communication, Relations and Supervision
  • Communication: Customer Delivery and Follow Up
  • Introduction to Automotive Parts Management
  • Product knowledge: Automotive Systems
  • Parts Management Procedures
  • Marketing and Selling in the Parts Department
  • Parts Pricing and Service Charges
  • Computerized Parts Management
  • The Manager’s Position
  • Material damage procedures
  • Vehicle construction
  • Damage analysis
  • Estimating principles
  • Mitchell flat rate estimating
  • Basic paint estimating
  • Review of body shop operations
  • Preparing estimates
  • Introduction to automated estimating
  • Advanced material damage procedures and vehicle construction
  • Introduction to ADP Pen Pro and ADP Pen Pro estimating

Courses are taught by expert instructors with a combination of classroom and hands-on training in ATC Surrey’s cutting-edge facility.

Job Description and Projected Demand for Service Operations Specialists in Surrey

Demand for trained operations specialists in the automotive industry is expected to increase steadily over the next few years as a result of a rapidly retiring workforce, and Canada’s increase in vehicle sales.

Graduates of ATC’s service operations specialist program can expect to find employment in Surrey in the following areas:

  • Auto body shops
  • Garages
  • New or pre-owned vehicle dealerships
  • Parts stores
  • Custom aftermarket stores
  • Fleet transportation companies
  • Auto makers

The average salary for automotive service managers in Canada is $58,607 per year. In this busy role, service managers find themselves performing a wide variety of tasks, such as:

  • Inspecting vehicles with mechanical testing devices to determine the amount of structural, body, mechanical or interior damage
  • Talking to  customers about their vehicle’s operation and performing visual inspections
  • Calculating cost of labor and parts to fix or replace each affected item and estimating the salvage value of the total vehicle loss
  • Analyzing repair cost estimates
  • Communicating with the collision repair manager or foreman
  • Reviewing cost effectiveness of repair versus replacement
  • Determining fees associated with repainting
  • Determining feasibility of repair versus pre-accident value
  • Preparing work orders
  • Staff supervision

Why wait any longer? Get your automotive service operations specialist career started today by enrolling at ATC Surrey!