careers for the automotive and transportation industries

Automotive Service Operations Specialist
Training in Cambridge

automotive-service-advisor

Service Operations (or Fixed Operations) specialists hold managerial positions in both the automotive and transportation industries. They supervise staff and are responsible for overseeing collision estimation, parts and servicing. They also serve as a link between customers and automotive service staff.

ATC’s Automotive Service Operations Specialist Training Program in Cambridge

At Automotive Training Center’s (ATC) Cambridge campus, the automotive service operations specialist program offers in-depth training that prepares students for supervisory roles in the automotive industry. In order to provide students with the knowledge, skills and confidence to fill a managerial role, this program’s courses cover a wide variety of topics, including:

  • Introduction to the Automotive Industry and Employment Skills
  • Service Facility and the Service Consultant
  • Communications: Customer Relations
  • Internal Communication, Relations and Supervision
  • Communication: Customer Delivery and Follow Up
  • Introduction to Automotive Parts Management
  • Product knowledge: Automotive Systems
  • Parts Management Procedures
  • Marketing and Selling in the Parts Department
  • Parts Pricing and Service Charges
  • Computerized Parts Management
  • The Manager’s Position
  • Material damage procedures
  • Vehicle construction
  • Damage analysis
  • Estimating principles
  • Mitchell flat rate estimating
  • Basic paint estimating
  • Review of body shop operations
  • Preparing estimates
  • Introduction to automated estimating
  • Advanced material damage procedures and vehicle construction
  • Introduction to ADP Pen Pro and ADP Pen Pro estimating

Courses are delivered by expert instructors, both in the classroom and the auto shops located on the ATC Cambridge campus.

Job Description and Projected Demand for Service Operations Specialists in Cambridge

Canada’s auto industry is booming. A rise in car sales and our rapidly retiring workforce have created a steady demand for trained service operations specialists in Cambridge.

With the latest training from ATC Cambridge, graduates are prepared for employment in:

  • Auto body shops
  • Garages
  • New or pre-owned vehicle dealerships
  • Parts stores
  • Custom aftermarket stores
  • Fleet transportation companies
  • Auto makers

In Canada, automotive service managers earn an average annual salary of $58,607. This challenging and rewarding role encompasses a wide range of responsibilities, including:

  • Inspecting vehicles with mechanical testing devices to determine the amount of structural, body, mechanical or interior damage
  • Talking to customers about their vehicle’s operation and performing visual inspections
  • Calculating cost of labor and parts to fix or replace each affected item and estimating the salvage value of the total vehicle loss
  • Analyzing repair cost estimates
  • Communicating with collision repair manager or foreman
  • Reviewing cost effectiveness of repair versus replacement
  • Determining fees associated with repainting
  • Determining feasibility of repair versus pre-accident value
  • Preparing work orders
  • Staff supervision

Take your first step toward an exciting career in automotive service operations! Enrol at ATC Cambridge today!