careers for the automotive and transportation industries

Automotive Service Consultant Training
in Surrey

automotive-service-advisor

In the automotive industry, service consultants are usually the first person a customer sees when walking into a dealership, garage or rental office. They serve as the link between customers and automotive services such as car rentals or maintenance and repairs. Service consultants possess a range of automotive knowledge in order to provide excellent customer service and meet each customer’s needs.

ATC’s Automotive Service Consultant Training Program in Surrey

Automotive Training Center (ATC) offers in-depth training on the methods used to manage repair and maintenance transactions to prepare students for a career in automotive service. ATC’s Surrey campus is located near downtown, and is home to a state-of-the-art facility where expert instructors teach the following courses as part of the service consultant program:

  • Introduction to the Automotive Industry and Employment Skills
  • Service Facility and the Service Consultant
  • Communications: Customer Relations
  • Internal Communication, Relations and Supervision
  • Communication: Customer Delivery and Follow Up

Job Description and Projected Demand for Automotive Service Consultants in Surrey

Graduates of ATC’s Automotive Service Consultant training program will be qualified to work in several types of automotive businesses in Surrey, including:

  • New car dealerships
  • Pre-owned car dealerships
  • Retail automotive repair facilities
  • Automotive custom and specialty shops
  • Aftermarket stores
  • Heavy Duty Truck Repair facilities
  • Vehicle rental companies

The average salary for auto service consultants in Canada is $36,624 per year. Many companies, however, offer a commission-based pay structure for this position, which gives service consultants high earning potential.

Graduates employed as service consultants in Surrey find themselves in an exciting, interactive position with a wide variety of responsibilities, including:

  • Greeting customers, scheduling service appointments and documenting vehicle information
  • Listening to automotive service requests and explaining the repair or service order
  • Generating profit by driving sales of service, repairs and parts
  • Estimating the cost and time needed to perform repairs and maintenance
  • Dealing with customer account status and methods of payment
  • Handling customer complaints and ensuring high customer satisfaction
  • Promoting service facilities to encourage repeat business
  • Periodically checking on the progress of vehicles during servicing and contacting the customer if technicians discover additional problems; getting customer approval for additional work and explaining the work performed and associated charges
  • Carrying out post sale follow-ups to build and maintain positive relationships

Because the Canadian auto sales industry is currently at an all-time high, automotive service consultants can expect to see a steady demand for their services over the next several years.

Launch your automotive service consultant career today by enrolling at ATC Surrey!